Frequently asked questions

Learn more about our tests and processes

How do I get a kit?

A few options are available:

  • Order online, here and receive a kit at home (payment by credit card)
  • Place an order over the phone with a member of our team and receive a kit at home. Call 514-317-2240 or the toll-free number 1-855-943-6379 (payment by credit card).
  • Make an appointment in a Biron service center and get it there. Call 514-317-2240 or the toll-free number 1-855-943-6379 (all methods of payment are accepted).
  • Order the kit from a partner. Find out the nearest partner clinic here (accepted methods of payment vary, we suggest contacting the clinic for an appointment and payment details)

What kind of sample do I need to provide for the test?

All we need is a small saliva sample (approx. 1 mL, or 1/5 teaspoon) to perform the analysis.

If I want to do both the Nutrition and Pharma Profiles, do I need to provide two samples? 

No, one sample is enough for both tests.

Can I do another test later?

Yes. Your sample is stored in a freezer and may be reused later for subsequent tests. You usually do not need to provide another sample.

Could my sample be affected by heat or cold during transport?

No. The liquid in the tube stabilizes the DNA in your saliva sample so it will not be affected by temperature variations during transport.

Do I need a prescription to do a Nutrition or Pharma Profile?

No, it is not required to have a prescription for those tests. However, if you do, the tests are exempt from tax.

For a Pharma Profile, a valid prescription should indicate a test such as “Pharma Profile”, “pharmacogenetic test” or “genetic analysis for medications” AND the desired category (ADHD, Mental Health, Pain, Cardio or all). A prescription for a medication (e.g. Ritalin) is NOT valid.

For the Nutrition Profile, a valid prescription should mention “Nutrition Profile”, “nutrigenomic test” or “genetic analysis for nutrition”.

Insurance providers may also ask for a prescription to reimburse the test. See details in the Insurance Coverage section.

When will I receive my results?

Once you are notified that your saliva sample has arrived at the BiogeniQ laboratory, allow 1 to 2 weeks before receiving your results.

How will I receive my genetic test results?

When your genetic report is ready, you will receive an email directing you to your secure BiogeniQ portal. You will be able to visualize your results and download a PDF version of the report.

How long are my results valid?

Whether you are 7 or 70, your genetic code never changes which means the results of your genetic test(s) are valid for life. However, because the science is continually evolving, the interpretation of your results may also evolve. If this is the case, your report will be updated, free of charge, ensuring you and your doctor have the most current, scientifically supported information. Additional fees may apply if further genetic analysis is required.

Where do the recommendations for the Nutrition and Pharma Profiles come from?

The recommendations in our reports are from peer-reviewed scientific publications. Some of the recommendations in the Parma Profiles also come from drug labels issued by Health Canada and agencies such as the Food and Drug Administration (FDA). BiogeniQ ensures that the information in your report comes from credible and expert scientific sources.

Am I obliged to share my results with my doctor?

Although we strongly encourage that you share your results with a healthcare professional, you are not obliged to share them with anyone. Note that your version of the report will not contain specific recommendations concerning dosage changes or choice of medication as this type of decision should be made by a doctor or pharmacist.

Why is it important that I share my results with a healthcare professional?

Although the genetic analysis helps predict your response to different nutrients or drugs, many other factors come into play. A healthcare professional will put your genetic results into context of your overall health for better decision making.

Are my test results guaranteed?

Following the recommendations from your report cannot entirely prevent the possibility that your body will respond poorly to certain nutrients and drugs.

By following the recommendations in your Nutrition Profile, you will reduce your risk of developing diseases related to a suboptimal diet. By following the recommendations in your Pharma Profile, you will reduce your risk of experiencing unwanted side effects from medications while increasing your chances of receiving effective treatment.

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Do you do whole-genome sequencing?

No. We do not sequence your whole genome as this method would provide much more information than needed. We use a technique called “genotyping” which means we only analyze the parts of your DNA that we need to create our reports.

I would like a refund.

To learn about our refund policy, please visit: https://secur.biogeniq.ca/refund.

Do I need a prescription to go for genetic counselling?

No, you do not need a prescription to make an appointment. However, if you do have a prescription mentioning “Genetic counselling” or “Meeting with a genetic counsellor”, the consultation will be exempt from tax.

How long before I get the results of my genetic disease test?

Delays will vary from 2 to 4 weeks depending on the test requested. Rush orders (7- to 12-day processing) may be placed in cases of an urgent medical need.

What type of sample do I provide for a genetic disease test?

Most tests only require a saliva sample which is collected at home or at a service center. On rare occasion genetic disease tests may require a blood sample which must be taken at a service center.

With a genetic test for breast cancer, will I get a diagnosis?

No, it will provide a prognosis or a prediction rather than a diagnosis for breast cancer. In other words, we test for genetic variations that predispose for breast cancer. The results will indicate your risk as a percentage of developing breast cancer. The genetic counsellor will help you interpret and understand these results.

How does pharmacogenetic testing work?

DNA is the blueprint for all proteins in the body. Proteins include the enzymes involved in transforming and eliminating medication. The activity level of enzymes varies from one person to another and this is part of the reason a specific drug may work well on a person while having significant side effects on another.

By understanding a person’s genetic variations, we can predict the activity level of the particular enzymes that impact how compatible a given medication may be.

What are the benefits of doing a Pharma Profile from BiogeniQ?

Based on your genetic makeup, you will receive information about medications that may be ineffective or cause unwanted side effects. Providing this information to your doctor will guide him or her towards avoiding prescription of unsuitable or less compatible medications thus helping minimize your trial-and-error treatment process.

Do the Pharma Profiles test for diseases?

No, the Pharma Profiles are not diagnostic tests for diseases, rather they are tools to help identify the least compatible medications for your situation.

Should I stop taking my medication before I do a Pharma Profile?

No, it is not necessary nor advised to stop your current treatments (drugs, multivitamins, hormones for menopause, etc.) since they do not affect your DNA. You may continue your treatments as advised by your healthcare professional.

I’m interested in the Pharma Profile, but shouldn’t I wait until I have a diagnosis or real need to take medication before doing the test?

While seemingly logical, we don’t recommend waiting if you want to take full advantage of what the Pharma Profiles have to offer. Following a diagnosis or emergency situation, medication is often prescribed and started right away. In these situations, the several days delay for test results often cannot be afforded. Knowing ahead of time which medication and doses are unsuitable for you will help you stay away from ineffective drugs and potentially harmful side effects.

Do the Pharma Profiles give dosage recommendations for all the drugs in the reports?

No. Dosage recommendations are only given for certain drugs. In some cases, you may be advised to avoid a drug altogether, use it with caution, or use it in accordance with the label instructions.

Why do all categories of Pharma Profile cost the same, even though some categories have nore (or fewer) medications?

The costs of genetic analysis and long-term storage of your sample are the same even though the number of medications varies from one category to another. In the end, either profile will be just as valuable for your health.

Can I add a medication to a Pharma Profile of my choice if it is not currently on the list?

Unfortunately, we cannot make recommendations about medications that are not currently on our list. We rely on established scientific consensus concerning how various genetic variations predict response to the medications currently included in the Pharma Profiles. If a drug is not on the list, it is that the current scientific evidence is insufficient to predict response and make recommendations.

What is the ADHD Pharma Profile and how can it help me?
The ADHD Pharma Profile is one of the 4 Pharma profiles available. It is the analysis of 7 genes associated with response to 15 commonly prescribed ADHD medications. Your genetic makeup can provide information on the risks of inefficacy and side effects of these medications. By identifying the risks of incompatibility, the report provides recommendations to help you and your doctor find a safe and effective treatment, faster.

Does the ADHD Pharma Profile diagnose ADHD?
No, the ADHD Pharma Profile is for people already diagnosed with ADHD or ADD who want to know which drugs risk being ineffective or having negative side effects.

What is the minimum age requirement to do the ADHD Pharma Profile test?
We recommend doing the ADHD Pharma Profile test after receiving a diagnosis of ADHD or ADD. Children are often diagnosed at age 7 or older.

How does nutrigenomic testing work?

DNA is the blueprint for all proteins in the body. Proteins include the enzymes involved in transforming, using, transporting and eliminating nutrients. The activity level of enzymes that varies from one person to another explains in part why people react differently to similar foods and nutrients they consume. By understanding a person’s genetic variations, we can better customize nutritional recommendations.

What are the benefits of doing a Nutrition Profile from BiogeniQ?

Based on your genetic makeup, you will receive information about how your body reacts to different nutrients along with dietary advice tailored to your specific needs. This report also comes with a one-hour consultation with a dietitian. This healthcare professional will contextualize your results to your own lifestyle and help build strategies to remain healthy and reduce your risk of developing conditions related to suboptimal eating habits.

Does the Nutrition Profile test for diseases?

The Nutrition Profile does not test for general diseases. However, over time, suboptimal dietary habits may trigger the appearance of certain chronic conditions such as hypertension, type 2 diabetes or loss of bone density. The Nutrition Profile aims to guide your day-to-day food choices to help you stay healthy and reduce your risks of developing such conditions.

Does the Nutrition Profile test for food allergies?

No, the Nutrition Profile does not test for food allergies.

Does the Nutrition Profile test for intolerances?

The Nutrition Profile test for the lactose intolerance, as it has a well-documented genetic predisposition. Other intolerances are not reported in this test.

Does the Nutrition Profile test for nutritional supplements?

Supplements of vitamin C, vitamin D, folic acid and omega-3 are commonly used and the Nutrition profile does test for how your body reacts to those nutrients. The Nutrition Profile however does not test for other types of supplements.

What does the Nutrition Profile test with regards to gluten?

The Nutrition Profile tests for genetic markers HLA-DQ2 and HLA-DQ8. The absence of both of these variations can be very reassuring as it indicates with more than 99% certainty that celiac disease cannot develop. Note that a positive result for HLA-DQ2 or HLA-DQ8 is not a diagnosis for celiac disease since about 30% of the population will test positive but only 1% actually develops celiac disease. Other tests are required to confirm diagnosis.

As for the wide range gluten intolerance conditions, genetic scientific evidences are not yet strong enough to provide clear dietary recommendations regarding gluten consumption.

Should I stop taking my supplements or medications if I do the Nutrition Profile?

No, it is not necessary nor advised to stop your current treatments (drugs, multivitamins, hormones for menopause, etc.) since they do not affect your DNA. You may continue your treatments as advised by your healthcare professional.

Can I add a nutrient to the Nutrition Profile if it is not currently on the list?

Unfortunately, we cannot make recommendations about nutrients that are not currently on the list. If a nutrient is not on the list, it means that the current scientific evidence is insufficient to predict response and make recommendations. Nonetheless, you might be able to discuss nutrients that are not in the profile during your consultation with the nutritionist, a service included in this Profile.

How do I get the kit?

-You can get the kit online, here (credit card payment)

-You can order the kit over the phone, by contacting a member of our team (payment by credit card): 514-317-2240 at this toll-free number 1-855-943-6379

-You can make an appointment at a Biron point of service (514-317-2240 and toll-free number 1-855-943-6379) (all accepted methods of payment)

-You can order the kit from a partner. Please find out which is the nearest partner here (different payment methods accepted, depending on our partner. We suggest you to contact them by phone first)

What kind of sample do I need to provide for the test?

We need a small saliva sample (approx. 1 mL, or 1/5 teaspoon) to perform the analysis.

If I would like to do both the Nutrition and Pharma Profiles, do I need to provide two samples?

No. You need only provide one sample for both tests. The same sample can also be used for subsequent tests.

Can I do another test later?

Yes. Your sample is stored in a freezer and can be reused at a later date for subsequent tests. You do not need to provide another sample.

How can I get a sampling tube?

You can get a sampling tube either in person at one of our partner clinics, or in the mail if you purchase your test on our website.

Do I need a prescription to have the Nutrition and/or Pharma Profiles done?

No. It is not necessary to have a prescription to do the Nutrition or Pharma Profiles. However, if you have a prescription, the tests are tax free, and certain insurance providers may require a prescription to make the tests eligible for reimbursement.

Do you do whole-genome sequencing?

No. We do not sequence your whole genome, as this technique would give us much more information than we need. We use a technique called “genotyping”, meaning we analyze only the parts of your DNA that we need to produce our reports.

When will I receive my results?

After your saliva sample arrives at the BiogeniQ laboratory, you should allow from 1 to 2 weeks for delivery of your results.

How will I receive my genetic test results?

Once your genetic assessment is ready, you will receive an email that will direct you to your secure BiogeniQ portal. There, you will be able to visualize your results, as well as download them in PDF format.

Where do the recommendations for the Nutrition and Pharma Profiles come from?

The recommendations in our reports come from peer-reviewed scientific publications. Some of the recommendations in the Parma Profile may also come from drug labels issued by Health Canada and agencies such as the Food and Drug Administration (FDA). BiogeniQ makes absolutely sure that the information in your report comes from credible and expert scientific sources.

Am I obliged to share my results with my doctor?

Although we strongly encourage that you share your results with a healthcare professional, you are not obliged to share them with anyone. Please note that your Pharma Profile report will not contain any specific recommendations concerning changes in dose or choice of drug as this decision should be made by a doctor or pharmacist.

Why is it important to share my results with a healthcare professional?

Although the genetic analysis helps predict your body’s response to different nutrients and drugs, many other factors come into play. A healthcare professional will put the results from your Profile into context so that, together, you can make the best decision.

Could my sample be affected by heat or cold during transport?

No. The blue (or white) liquid in the tube stabilizes the DNA in your saliva sample so it will not be affected by temperature variations during transport.

Is my genetic data stored securely?

Your genetic data is encrypted at different levels and stored on servers that meet or exceed the strictest security standards. BiogeniQ protects access to your genetic data by leaving you to control who has access to your information.

Do you intend to share my results?

Your results will never be shared with a third party without your consent. Whether it is your doctor, your insurer, or your family, your consent will always be required.

Will you send my genetic results to my insurance company? Will they refuse to insure me, or increase my premiums?

If your insurance company asks if you have taken a genetic test, you do not have to answer that question. You can refer to law S-201.

What will happen to my data if I participate in BiogeniQ’s Research Project?

Your participation in our Research Project is completely voluntary and in no way affects the quality of the services you will receive.

By taking part in the Research Project, you give permission for us to use your data for research thereby contributing to health sciences advancement. Where necessary, your data will be anonymized so that it is impossible to identify you.

Will my private insurance company reimburse the cost of my genetic test?

The coverage for genetic tests depends on your private insurance company and your plan. A prescription may be required. If so, make sure the prescription indicates your condition AND key words such as “Pharma Profile”, “pharmacogenetic test” or “genetic analysis for medications”.

For the Nutrition Profile, your consultation with a dietitian may be refundable, depending on your insurance company and plan.

If you have “discretionary health dollars” on your insurance plan, you may also be able use them to cover genetic testing expenses. We recommend contacting your insurance provider to determine your coverage.

Will you send my genetic results to my insurance company? Will they refyse to insure me, or increase my premiums?

If your insurance company asks if you have taken a genetic test, you do not have to answer that question. You can refer to law S-201. BiogeniQ will never send your specific results to your insurance.